Computer literate with the ability to learn customer service Software applications. Basic Knowledge of Hardware (modems, Routers and Troubleshooting) Good Communication Skills – Verbal & Written(Comprehension) Good Customer Handling Skills Needs to have the ability to adapt to perpetual changes as per Business requirements. Ability to work in teams Flexible for 24X7 Shifts Should not have any commitments – part time courses, tuitions, etc. that hamper work performance Knowledge of excel Experience in Troubleshooting related process Experience in Chat process