Deliver exceptional frontline technical support via phone, email or chat to Salesforce clients globally Advise on best practices across user management, data management, reporting, and dashboards Identify when a case needs escalation to Professional Services or the Account Executive team Track and maintain all client communications and case documentation in Salesforce Follow established support processes while proactively suggesting improvements — especially where AI or automation could reduce resolution time or repetitive effort Work flexibly across any shift in our 24/7 support model — shift assignments may change based on business needs, and willingness to rotate is essential